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FAQ
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Don't see your question answered below ... be sure to contact us and we will respond to your question
within 24 business hours.


Do you have store hours?
We are by appointment only so we can dedicate our attention to you our client without interruption.
We spend as much time as we need in order to help you select the product line most appropriate
for you and your budget.

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What print methods do you offer?
We offer standard printing-flat print
**Prefer the thermography or letterpress ... no problem! Contact us to receive your quote today!

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Can I change the color of one of the designs?
Yes we can change the color theme of our designs. If you have a special request please contact us discuss your
prefered color choice. We have put together a color chart of popular colors for you to review.

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Can I change the font/s?

Yes we can change the font/s used in our designs. Check out our for the fonts that are available.

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How many invitations should I order?
We suggest you order an extra 25. Make sure to have your guest list finalized before placing your invitation order.
Then you will know how many invitations you will need. Be sure to order invitations for the wedding party
as well as for keepsakes.

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How will my invitations arrive in the box?
Invitations will be placed inside the envelopes and left unsealed - this will help you expedite getting this out in the
mail to your friends and family. After all we want to do our part to take the stress off of you, so you can focus on the
wedding planning!

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Can I wait until I receive my RSVPs back before ordering items such as place cards,
personalized items, tags etc?

Yes, in fact we recommend this, not only will you have a more accurate count of what you will need to order you
will also be able to provide us with all the correct names for any items that will need personalizing.

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What are your rush fees and policies?
We must first determine that we can meet a rush request by looking at out current stock and production
schedule. Once we determine that we can accomodate a rush request the following fees apply:
$35 Rush Fee for orders shipped within 7 - 10 business days after proof approval date

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What credit cards do you accept?
We currently accept Visa, Mastercard and Paypal

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Do you print my return address on the envelope flap of wedding invitations?

This is an option that you can select when you are placing your order

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What shipping method do you use?

Our standard shipping method is USPS Priority shipping. Expediting shipping (UPS, UPS 2nd day, etc)
is available - expedited shipping charges will apply.

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When should I place my order?

In general, ordering your invitations 16 weeks (OR 4 months) before your wedding date is IDEAL.
Please order your invitations no less than 12 weeks (OR 3 months) before your wedding date. Orders
placed for invitations less that 12 weeks before your wedding will incur rush charges. If you need your order
sooner than that rush charges may apply.

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How are custom prices determined?
Our prices are determined by considering several factors. Factors include: the color of ink (or inks) use
in printing, the weight, color and quality of the paper, the number of paper layers, the addition of
accessories such as ribbons and bands, how many folds are required, whether one or both sides of the
piece are printed, and the complexity of the overall assembly. Just another reason not all products are
available to purchase online!

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Will I receive a proof before my order is printed?

We will always provide a proof for your final approval. We require this final proof approval before
any order is sent for printing.

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Once I place my order, how long until I receive it?
Generally, your invitations will be completed in 7-10 days from the date you approve your proofs
** Custom invitations require special consideration

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What happens after I place my order?

1. You will be contacted by a designer to collect the text for your product. You will be provided a form on
    which to enter your text. We must receive this completed with your final text before any design
    work can begin.

2. Within 2 business days, you will receive your FREE proof via email. Review the proofs with your friends and family.

3. If changes need to be made to your first set of proofs, you will submit those changes via email.
    Just send an email with the changes that you desire or if you prefer to discuss it in person send
    an email back with your phone number and we will call you within 24 business hours.

4. If corrections are required, we will then send you a second and final set of proofs. You can approve
    this proof “as is” or submit revisions.

5. To approve a proof simply reply to your email and simply put approved in the body of the email.

6. After you have approved your final proof, we will send your order to production – printing and assembly.
    After we have completed your order, we will ship it to you! The entire process (steps 1 thru 6) usually
    takes about 7 to 10 days.

NOTE: If your order is delayed for any reason, we will let you know ASAP. Sometimes, an order can be delayed if a customer cannot be reached to review their proofs – or – if they take in excess of 2 business days to approve their proofs. When you order from CK Paper Designs, please make sure that you can be reached via email and/or phone.
We cannot move forward without your proof approval!