Ordering

Is there a deposit?
Yes. All custom orders require a 25% deposit off your total order. The deposit is non-fundable and goes towards the balance of your order. All pre-designed online orders require full payment upon order.

What payment options to you accept?
We accept Visa, Mastercard, American Express and Discover. Through Square or PayPal.

When will my credit card be charges?
Your credit card will be charged at the time of purchase or when deposit is due.

Are envelopes included?
Yes. Single blank envelopes are included in the price of wedding invitations, RSVP cards, save the dates, and thank you cards. Double envelopes and addressing options are an additional charge.

Can I order more at a later date?
YES, but it is more expensive than ordering extras up front. This is due to each print run incurring certain setup costs and preparation time. * We recommend ordering at least 10-15 extras. You will also want to make sure you have enough for incorrect addresses, last minute guests (B List), keepsakes for you and family, as well as a set for your photographer to document.

Assembly

Will my order come assembled?
Wedding invitations and save the dates ship flat and require assembly. Liners and wraps also require assembly. If ribbon is ordered, it will be shipped on spools and will need to be cut down for use. Everything needed for assembly will be included with your order, as well as instructions. Programs and place cards arrive folded and ready to use at your reception.

Do envelope liners require assembly?
Yes. Our liners include instructions and professional tape strips for quick and easy assembly. They are 6.5×5.25″ in size and cover the interior of the envelope flap and 3/4 of the way into the envelope. For double envelopes, only the inner envelopes have a liner option.

How do I assemble my invitations?
Assemble in the following order:
• Invitation
• Large enclosure (printed side up)
• Response envelope (printed side up)
• Small enclosure (printed side up)
• Belly band (if ordered). Adhesive dots will be provided.

For envelope liners:
• Slip the loose liner into envelope. Note that the liner will not reach the bottom of the envelope – this is by design.
• Adhere a tape strip one quarter inch from the gummed section of the envelope.
• Carefully centering it before pressing down.

Design

All custom orders design typically takes 2-4 weeks. You will receive your first round of designs by the date stated in your contract.

Can I change the color of an invitation?
Many of our invitations include the option to change the color for part, if not all of the design. View all of our ink popular colors here.

Can I use my own wording?
Absolutely! The majority of our invitations can be personalized using any wording you’d like. For no extra charge. If you have questions about invitation wordings, verses or formats, email or call.

I have my own artwork. Will you just print it for me?
Yes … plus our invitations include outer envelopes. Your order will be printed using a CMYK printing process. All artwork will be converted to CMYK, which may cause variations in color. *We cannot make adjustments to your design. Make sure all text and artwork are final before uploading. *We cannot print copyrighted images, artwork or other materials.

Photo and artwork requirements: A resolution of 300 dpi or higher is required for the successful upload of photos/artwork. Accepted file types include PDF and TIFF.

Production

If you choose an invitation with multiple layers, ribbon, wax seal, etc., it takes 14-30 days from the your final approval to print, trim & mount. If you choose a simpler style of invitation it takes 7-21 days from the your final approval to print to the day your order is ready to ship. All invitations ship USPS Priority unless otherwise agreed upon.

Rush Orders

• 12 weeks or less away you will need a rush order.
• Rush orders will add a charge of 10% to your order total, rush shipping at client’s request.
• You will receive design / text changes with rush option in 48 hours.
• Rush shipping is available and pricing depends on the order size.

Shipping

How will I know my order has shipped?
You’ll receive a shipping confirmation email once your order is on its way to you!

Will you stamp and mail my invitations for me?
Yes, client invitation mailing is available for additional fee.